Shipping policy

General shipping conditions of the

Bizibits Sales GmbH

 

 

(As of 01.01.2023)

PREAMBLE

 

These general shipping conditions form the basis of every contract concluded between Bizibits Sales GmbH, Haidfeldstraße 33 Top 0.4., 4060 Leonding, Upper Austria, hereinafter Bio Stefan, and its customers, hereinafter "Customer".

 

Bio Stefan offers services especially in the areas of corporate management (consulting, planning and conception), marketing and web design (online marketing & sales, customer service takeover, webshop creation, creation and maintenance of social media presence), sales (selling and reselling), trade and logistics (storage and fulfillment) as well as the purchase and sale of goods via the online shops operated by Bizibits, especially on.

 

 

 

as well as all other webshops and trading platforms operated by Bizibits.

 

This is a browser-based platform on which Bizibits promotes products from itself and contract partners and also offers them for sale via an integrated webshop. The contract language is German or English.

Shipping is free EU-wide from an order value of € 99,-!

 

We usually ship your goods via DPD or GLS. Especially bulky goods such as 240l garbage bin boxes, we deliver by freight forwarder. The processing time until handover to the carrier is 7-14 working days for RAL7016 Dagobert Anthracite and 4-8 weeks for special colors (everything except RAL7016) and varies depending on product availability.

 

*the following EU countries have free shipping from €99,-:

Germany, Romania, Austria, France, Belgium, Netherlands, Italy (excluding islands), Croatia (excluding islands), Slovenia and additionally to Switzerland

Please always note the relevant information about the availability of the items during the ordering process. We will inform you in case of delivery delays. Despite careful stocking, it may happen that an item sells out faster than expected. Therefore, we do not guarantee delivery within the period and delays may occur. The rule is: while stocks last.

 

The delivered items must be checked for completeness against the invoice/delivery note and any shortages must be reported immediately by email to office@bio-stefano.shop. If a package proves to be damaged and the contents were damaged, we ask you to carry out an inspection with the respective shipping service provider within 2 days.

FAQ - Transport damages

If the goods were shipped by freight forwarder:

What should I do if I notice transport damage?

All items are checked and carefully packed by our fulfillment service provider. If an item nevertheless arrives damaged, please make sure the delivery person issues a damage confirmation report. Concealed transport damages must be reported within five working days after receipt of the goods (to office@bio-stefano.shop). Transport damages reported later will not be recognized by the transport companies. Please check the goods immediately upon receipt. If damages have occurred, please fill out the attached complaint form as well as the damage report completely and send it by email to office@bio-stefano.shop

Obviously damaged shipments

If the shipment is already visibly damaged externally, you should immediately check the contents for completeness and, as far as possible, for flawless condition in the presence of the delivery person. In any case, have a damage report signed by the driver immediately recorded.

By signing, you not only confirm receipt of the goods but also the externally proper condition of the shipping packaging without visible defects. Claims for damages from transport damages are excluded in this case if you do not immediately check the goods in the presence of the delivery person and, if necessary, record damages in a damage report issued by the delivery person or refuse acceptance of the shipment due to damage.

Please note: A reservation regarding later complaints concerning transport damages or completeness for externally damaged shipments has no legal significance.

Hidden transport damages

Check the goods immediately upon receipt for damages. Even minor damage to the pallet must be noted on the freight bill in order to subsequently report any hidden defects as transport damage. Without proof, warranty claims for transport damages reported later are not possible and the carrier will no longer recognize or compensate them.

Please fill out the attached complaint form in case of hidden transport damages and send it to us by email. After receipt, we will promptly discuss the further procedure with you.

Under no circumstances send the goods back on your own initiative, as transport damages can no longer be proven and you as the sender must prove that the damages did not occur during the return shipment, which will be difficult to prove in case of doubt. Therefore, we urgently ask you in your own interest to follow the procedure described below.

If the package was sent via DPD (DPD Direct Parcel Distribution Austria GmbH):

Please inform us immediately and describe the damage as precisely as possible. In any case, keep the goods including the outer packaging and original carton for inspection of the transport damage. We will then contact you immediately and, if necessary, arrange for DPD to collect the damaged goods.

Unfortunately, this procedure is time-consuming and cumbersome, but the damage processing by the freight forwarders requires such handling in order to assert your claims.